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  - Latest projects:
    
    Training GRV Animal Welfare Officers in incident management, exhibit handling, communication, procedure fairness and conversation management.
    
    Training Australia Post and Startrack investigators in ethical investigative interviewing, PEACE model
  - Testimonials:
    
    Thank you. Great session. Would love for all customer service centre staff to experience this workshop.
    Vicroads manager
    
    It reinforced and upgraded the investigative skills I learned in my diploma and on the job.
    Fisheries student
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Investigator Upgrade

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Customise

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Engage

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Develop

Customised training for your investigators. Engaged training in investigation & interviewing. Develop your skills

"Investigator Upgrade” is a national training provider supplying contemporary training for all types of investigators and enforcement officers already working in those fields. Specialising in interviewing skills (the PEACE model) and investigation techniques, we focus heavily on developing personal skills and knowledge of the investigators. We have provided training in the areas of insurance, banking, government enforcement and regulation, (local, state and federal), workplace, racing and liquor industries to name just a few.

Our facilitators are experienced investigators who bring real life focus to the training arena. We have a broad range of expertise in law enforcement including specialising in homicide, sex offences, major crime, child abuse, hostage negotiation and operational safety. Our expertise also extends to general investigation and interviewing skills, personal development, leadership, personal communications and stress management applications.

Customised training can be developed to meet your specific workplace needs for the best results. Design your own course with our guidance. Assessment of actual workplace interviews and review of your current processes are also available. Investigator Upgrade has master practitioners who know how this training applies in the field, and can reflect that in our training delivery.

Training Methods

Tell people what to do and they forget; show them what to do and they remember; let them actually do it themselves and finally, they understand – Confusius

Draw on the lessons of our experiences in actual case studies and personal reflections. Don’t make the same mistakes we have witnessed. Learn from our successes in major investigations and critical events.

Here is your issue. Work through the process of identifying what you have and need before developing your action plan as a team. Higher level thinking will clear the way forward.

We have talked about it, white boarded it, analysed the risks. Now it is time for you to put your learnings into action. Don’t worry, we will be there to help.

1. Investigation

This course is for investigators already in the field and has been designed to meet training gaps for those wanting contemporary training or who wish to build skills and knowledge post the Certificate IV in Government Investigation.

2. Interviewing

Our courts are examining the role of the investigator in the interview process like never before and make no mistake, the onus is on you to get it right. No matter how good an interviewer you think you are, you have probably used what worked before and hope for the best. The PEACE model is becoming the worldwide standard for interviews.

3. Customised

Every workplace is different and your reason for training may be unique to your organisation. We will discuss with you the identified risks that have made training a priority. We will personalise the training to meet your time frames, your needs and your budget.

4. Communications

Whether it is front line adaptive communications, conflict management, rapport building or problem solving, we have something for you. Your people on the front line or in the field can benefit from this training as it runs you through a number of scenarios that help you defuse situations and move on.

Talk Naturally, Think Tactically. Adaptive communications programs for front line and customer service personnel to enhance safety and skills within the workplace, and in the field.

Pro-com Consulting
Nick Farr, Keynote speaker, investigator. World class leadership development programs using wilderness and high altitude experiences to "reboot" your skills. Short courses and coaching.

The Everest Academy
Child abuse consultancy, education and training providing appropriate capacity to identify and respond to suspicions or disclosures of child maltreatment and sexual exploitation.

CACET Global
Narelle Fraser – keynote speaker and facilitator of investigation training and interviewing. Case studies high profile murder investigations and explores the concept of Post Traumatic Progress

Narelle Fraser

Latest projects:

Testimonials: